Category Archives: Translated Work

The Math Class for the Special Needs Students

From the observations of a school teacher, translated…

From before, when I’d worked in a regular high school, I didn’t know what “Combined Occupational Training” is, until fate stepped in, and took me to another new school to teach, that, was when I’d gotten into contact with this group of amazing kids.  In the morning, when most of the students entered into the gates of the school, with their heads lowered, and a lack of facial expression, this group of kids would always use the most upbeat voice to greet me, giving me a good start of my day.

Later on, I’d attended a special educations seminar in the summer, there was a lecturer, who’d told us, “the culture in Taiwan awards the students who performed well, and in the end, there may be half of those kids who grow up, and go abroad to work, but, our group of kids will work and give back to the communities here indefinitely, and so, we must do EVERYTHING we can, to help them grow up.”, those words, they got into my heart, made me think, other than showing my passions toward them, and saying hi in the mornings, what ELSE can I do?

And so, I’d told the manager of student affairs, I’d wanted to teach the occupational math courses.  The manager of student affairs opened up his eyes wide, asked me, “Principal, are you SURE, you want to teach their class?”  I’d nodded, persistently, and that, was how my affinities with this group of kids started.

At first, when I’d started, I didn’t get ANY feedback from the students, after I’d explored awhile, I’d come to realize, that by having a lot of knowledge in the mathematics, still wasn’t enough, to teach the course to them.  For them, I’d written individualized education plans that tailored to their needs, and, I’d found, that the material must be able to be applied in real life situations for them.

On a practice exam, a student raised her hands, asked me if they could use calculators?  Without much thought, I’d told, if they can not use it, then, they don’t use it.  But, when I saw how she’d counted, using her fingers, I’d felt so awful, and, I’d immediately had her take out her calculator—and later on, I’d told her, that she could use ANYTHING, so long as she can manage solve the math problems.  Contemplating on the matters further, as teachers, we’d often use our own standards, to expect the students to perform well, did we use more empathy, and more patience, to make the learning process more student-focused?

At the end of the semester, as the students got out of their final class session, a student followed behind me quickly.  “Principal, this, is sausage with fish eggs, I’d made it with my mom at home, it’s for you, and, I’m only giving it to you!”, he’d stated.

“Thank you.  And, calculate for me, if a single sausage is sold for $15N.T.s, and, you buy one for all of the fifteen students in the class, how much would it be totally?  Tell me your answer, at the start of next semester.”  I’d replied to him with a smile, and, accepted this gift.

This, is the practical side of education, this principal worked with this group of kids with special needs, to help them have the basic abilities to make it on their own, and, although the lessons are simple, to normal people, it’d taken these kids a lot of time and energy to understand the subjects, and, being an instructor of special needs children, it takes patience, and compassion.

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Filed under Child Development/Education of Children, Children with Rare Conditions & Special Needs, Education, Interpersonal Relations, Lessons, Life, Observations, Perspectives, Properties of Life, Socialization, Translated Work

Dinny Loves to Read, the United Nation of Friends

Translated…

Linking the two terms “happiness” and “hardship” together, Dinny was having troubles, reading aloud, but, it seemed that she loved the sentence so very much, stressed it several times…

Dinny sat, quietly, in a corner in the bookstore, flipping through the volumes of Indonesian books.  I couldn’t help, but called out to her, she lifted her head to look, and I’d took a photo of her, smiling at the camera.

My friends and I opened up a bookstore, with the theme of Southeast Asia called, “Radiant Times”, it had books in languages from Southeast Asia, including Indonesian.  All of these books, are prepared for the sakes of people like Dinny, who are from other countries who loved to read.

Dropped Out of School, Because of the Difficulties from Her Family

Dinny, who was from Cirebon in Java, Indonesia, had been outstanding in school since she was very young, always the top of her class.  But, unfortunately, after she’d graduated high school, something happened in her family, she’d had to give up on furthering her education and started working.

She’d worked in Jakarta for two years, at age twenty, Dinny, and her friends applied to Taiwan.  It’s work all the same, and she’d rather come here, where it’d paid more.  But, over millions of Indonesians came overseas to work, and, compared to areas such as Malaysia, or the Middle East with Islamic beliefs, Taiwan, with only a little over two hundred thousand Indonesian workers, is still the minority.

Dinny told me, that Middle East is very scary, there were often, female Indonesia workers who were murdered, and, the Indonesian government had already announced that they were going to stop sending female workers to Middle East in May already.  And, Malaysia, which shared the same culture with Indonesia, pays a lot less, compared to Taiwan, and, they’re not as friendly to the migrant workers either.

Although, Taiwan was often called, “the island of ghosts” by the online community, but, comparing Taiwan on the international front, it surely isn’t.

The Tastes She Kept Commending Nonstop

Suhartini, is Dini’s Indonesian name, as she’d arrived to Taiwan, a Indonesian-Chinese gave her a new name, “Dini”, the name is easy to pronounce, and write, and, everybody in the household that hired her called her that, only the demented elderly grandma called her, “Miss”.

Dini is intelligent and quick to learn, taking care of grandma is no problem for her, the only problem she faces is being too bored.  Normally, it was only Dini and the silent grandma, staring at one another, living on the hillside of Hsintien, and, even though, her boss encouraged Dini to ask her friends over, but, because of how distant the house was, nobody came.  So, for Dini, the best time was on the weekends, on this day, grandma’s ten children and grandchildren all came home, with Dini as the cook.

It’s a banquet!  I’d mumbled to myself, this doesn’t fit the rules.  The caretakers receives $15,840 N.T. a month, and their areas of work is restricted to helping the elderly they’re hired to look after.

“It must be hard, cooking for so many people then?”, I’d asked her.

Before she’d come overseas, Dini had never cooked once.  After she’d come here, every time she’d cooked, it was the third aunt who’d hired Dini, buying the raw produces, and she’d taught Dini how to prepare the items.  And still, nine years had passed, now, Dini can cook foods that impressed the third aunt, can recall what everybody likes to eat, what they don’t enjoy, even IF Dini didn’t eat pork, she’d still followed the steps to cooking, and make the pork dishes that impressed her family in Taiwan.

“Cooking for the family is NOT grueling at all, it’s actually very happy for me”, Dinny opened up her eyes wide, to rebut me.

“Happiness” and “Hardship”, these two words, linked together, Dinny was having difficulties, prouncing, but, apparently, she’d liked this sentence, stressed it to me a couple of times.

Coming to Taiwan as a College Student

The reason why Dinny could read so leisurelyl in the “Radiant Times” was because the ninety-three year-old grandma passed away two months ago.  After grandma passed away, Dinny was ready to head home.  But, her journey to Taiwan isn’t necessarily over.

These years, working in Taiwan, Dinny bought a house, rented out the house, and, gave the money from the rent to her parents who are farm workers. S he’d also saved up some money, to be given to her fifteen year-old younger brother’s education.  And, right after grandma passed away, Dinny also broke up with the childhood sweetheart, after all, going long-distance for nine years had made them understand, that they no longer shared the same views of the world anymore.  Dinny said, “I might have been influenced by you, Taiwanese people.”

Although Dinny is a great cook, took good care of others, but, studying is what she does best.  A few years ago, she’d signed up for the distant education on the university track, she’s still the first in her class.  This time, returning to Indonesia, she’d wanted to use a student visa to come here, as a college student.  As the family who treated Dinny as one of their own heard, they’re all very happy about it.  Yeah sure!  The house we have on the hill will be yours to stay in!

Before Dinny returned back to her home country, I’d invited her to come to my radio show, Dinny’s family in Taiwan: third aunt, second aunt, youngest aunt, all entered the recording studio with this shared happiness.  The youngest aunt who loved to sing changed the lyrics of the late Feng Fei-Fei, “I Wish You Happiness”, dedicating it to Dinny, “Giving you a gift of love, I wish you happiness.  No matter you’re in Taiwan, or in Indonesia, don’t forget about my blessings to you.”

And so, this just shows how connected you can be, with someone you’d hired to help take care of your aging elderly family members, and this woman is studious, and, she’s now, living her own dreams, fulfilling her own dreams, of not being able to go to school when she was younger, and, she’s making it all happen by herself!

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Filed under A Cycle of Kindness, Family Matters, Friendships, Kindness Shown, Life, Observations, Perspectives, Properties of Life, Socialization, Story-Telling, Translated Work

Not Winning Doesn’t Necessarily Mean You Lost

Thoughts, from observations here, translated…

One day, I’d gone with a good friend, to take her emergency rescuer test, she’d really hoped she could pass and get chosen, because when her mother was hospitalized, she’d received a ton of assistance from the volunteers at the hospital; my friend believed, that one day, after she’s retired, she hoped, to become a volunteer who can also help others.  And so, the examinations on that day is very important to her.

At the end of the exams, I saw her come out of the testing room, with her head, hung downward, looking upset, I guessed, that she may not have done as well as she would’ve hoped to.  On the drive back, I’d inquired: did you lose, or, did you just, not win?  She’d replied: what’s the difference?  I’d continued asking: are you going to take the examinations after this one?  She’d replied, “Of course!”  And so, I’d congratulated her, today, she just didn’t win, she didn’t lose at all.  Because, “not winning” was exactly what’d happened today, but, “losing” is completely negating one’s own abilities from one’s own minds.  My friend smiled and nodded in agreement, and gave me a hug.

The test that came a month later, at the same place, I’d still gone with her to take it, and, this time, she’d hugged me, this time, she’d passed her examinations successfully.  She said, “Not winning doesn’t mean losing”, will be the motto she will keep on living by.

And so, this woman had helped her friend get her confidence from not passing that exam that first time, and, that still just shows, how easy, you can change your losing attitude to a winning one, with JUST one thought, and the way you see things, are often the main determinants of whether or not you’re successful in life.

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Filed under Attitude, Behavior Modifications, Coping Mechanisms, Expectations, Interactions Shared with the World, Lessons, Life, Perspectives, Philosophies of Life, Properties of Life, Socialization, Story-Telling, Translated Work, Values

Trading in the Used Books for Chinese Buns, the Ins & Outs of Life

The observations from life, translated…

Worked until the afternoon, I’d often needed to get some fresh air outside, I’d always had a book with me, and, coincidentally, a lot of people are like me, with a book in their hands too, and, we’d exchanged knowing smiles with each other, it’d added some scholarly feel to the entire street.  We’re all waiting for an elderly man.

At four, a blue pick up showed, with several bamboo steaming baskets.  The elderly man walked out of the car, and, everybody rushed up to him, to buy the aromatic buns, and, those who got their hands on the buns, all smiled so radiantly.  This elderly from Sandong, has a different way of doing business compared to others, he’d allowed the customers to trade in an old book, for a bun; everybody is allowed one book, one bun, on one day, and, he’d only given out ten buns every single day, as for the types of books traded for the food, there’s no specifications of what kind.

The way he’d given the buns out quickly spread, it’d made the employees sort through the old books.  After all, trading the old books for the buns, is much better than taking the old books to the recycling stations for money.

Why would the elderly trade the buns for the books?  Turns out, when he was growing up, he was impoverished, didn’t have the opportunities to get an education, he’d taken the advantage to learn now, in the evenings, he’d gone to the elementary school to make up for the lack of education, started with the basics of the Chinese phonetic spellings; during the day time, he’d utilized the skills in making the buns from back home, and peddled the buns.  After several years of hard work, he’d gotten the equivalency degree for elementary school graduate, and had a high interest for reading, but because he didn’t have the extra money to buy the books, he’d used the tit-for-tat to get more books, for his buns.

He’d read any and everything, even the hardest texts on the subjects of physics too, if he couldn’t understand it, he’d asked the school instructors.  And, year after year, he’d managed, to accumulate a ton of knowledge, and can carry on in conversation with his customers on various subjects.

He said, that reading is really useful, he’d once received a volume of books on investments, and after he’d read it, it’d sparked his interests in the finances, he’d started investing in the stock markets, and, found a way to make profits after trial and error.  Now, although he looked ordinary, but, he has two properties, and sizeable savings, and, selling the buns became something he did for the sake of exercises.

He’d accredited everything he has to the old books.  From the elderly, I deeply saw the concept of “reading is knowledge”, he has this eternal love for learning, something I can take after.

And so, because this elderly didn’t have the money for school when he was younger, he’d gotten his alternative education, and, this, is by feeding to his own interests in reading.  This also shows, how there IS that house of gold in books!

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Filed under Cause & Effect, Education, Life, Philosophies of Life, Properties of Life, Socialization, Translated Work

Stepping into a New Place of Work, Stepping OUT of the Comfort Zones, the Growth of a Woman

Translated…

My close friend, Yun recently left the public facility she’d worked for for over ten years, and entered into a completely unfamiliar realm of medical technologies.  The different environments caused her to feel stressed, naturally, especially entering into the top three pharmaceutical company of the country to work, she needed to come into contact with English contracts, and endless number of medications; and she needed to listen to the coworkers, using English, to explain the purposes of the medications, the side effects, etc., etc., etc., at first, she felt she wasn’t up to the job at all.

But, in order to adapt quickly, other than asking other senior workers from her department, she’d also gone to the research lab of her company to read often, to find out about the related matters, to up her skills needed for work.

After she’d changed tracks, Yun worked hard every day, as if she’s constantly engaged into wars, the regular overtimes had become norm now.  Sometimes, during her hour-long lunch, she’d still reviewed the terms of the contracts; other than the endless small and big meetings, she also needed to handle a lot of the executive suits, and related matters, this cycle happens every single day, but, Yun is more than glad, willing, to take on the various challenges that her workforce give to her, to take responsibilities for her own ability and the development of her own careers.

Recently, she’d beaten the group of outstanding coworkers in a training, and earned herself a set of silver coins that were made, to commemorate the company becoming publicly traded.  Yun was extremely happy, felt that all of her hard work, had finally paid off; and she’d also proved to herself, that her views of “not getting tied down by a certain format of work”, and “get interactive with people from various backgrounds, it’ll help you grow”, was correct.

She told me, because she is new in the medical industry, she’d constantly told herself, that she must put in more time, more energy, slowly, develop the skills she needed for work.  Because, so long as she has the professionalisms of the area, it doesn’t matter what sort of challenges will come her way.

I saw on Yun, not just a woman with the ability to withstand great amounts of pressure, but also someone who was willing to learn new things; and, I’m also in awe at how she was able to get out of her comfort zone with so much courage too.

And so, we can attribute this woman’s success to her ability to adapt, to make changes, and her attitude to learning, and that, is what the companies are looking for, someone who’s not afraid to get involved with something new, someone who’s hard working, that, is why this woman was able to succeed in her career.

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Filed under Attitude, Cause & Effect, In the Workplace, Interactions Shared with the World, Perspectives, Philosophies of Life, Planning for the Future, Translated Work, Values, Work Ethics

The Persistence of Beauty

The ins and outs of life, translated…

My good friend, Fang-Hwa is an Asian-Korean, the descendant of the Khitan tribe, her large eyes, erect nose, deep facial features, always amused everybody around her.  And yet, in the decades that passed, she’d kept her body fit, combined with her natural flair, it’d made us, a group of middle aged woman who are gaining weight super envious.

That day, on our gathering, everybody started awing at Fang-Hwa’s good looks again, she couldn’t help but explain to us all, “There IS a price to pay for being beautiful!”  turns out, after Fang-Hwa got pregnant, she’d bought herself a fitting, expensive dress for herself, put it on, took a photo of herself in it to keep in on file.  And, in the later stage of the month-long recovery after birth, she’d started controlling her own diet, and started exercising, and something she did every single day, was fitting herself into that extravagant dress, and keep on telling herself, that she MUST fit into it perfectly.

From the beginning, when she couldn’t even pull it on, to being able to squeeze herself into it, but couldn’t pull the zipper up completely, to fitting perfectly in it, as her maternity leave was over, she’d returned back to work, looking radiant.  At the same time that we’d all raised our glasses to her, we’d all felt awful, about how we didn’t have the foresight back when we went through our month’s worth of recovery after birth, causing us all, to not find a suit that fitted after we were to return back to work, compared to the persistence of beauty that Fang-Hwa had, we all bowed down to her!

Maybe you’d believed, that everybody has a different standard for what being beautiful is, why couldn’t we just be happy, and go with the flow?  Surely, being full-figured can be beautiful too, but, we’d often heard people complain about how they don’t feel well into their favorite clothes, but, we’d raised our white flags, when great food presented themselves to us.  The result of letting ourselves go was that we’ll forever be envying over how slim others looked, and, we couldn’t control ourselves, and no matter how pretty the clothes are, it is still, a complete WASTE!

We’d always used our regular selves, and expect a different future; we’d always envied others’ good fortunes, without realizing, that behind this beauty, there’s a strict self-fulfillment, a persistence that is ongoing.  So, you shouldn’t just envy those who looked beautiful around you, but instead, take their methods, and, surpass yourselves.

So, this woman’s beauty is NOT absolutely easily had, she’d had to work really hard, and, she was motivated, and because she kept on persisting, that, was why she was successful, and this can be applied to everything ELSE in one’s life, not just losing weight.

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Filed under Attitude, Cause & Effect, Lessons, Life, Observations, Perspectives, Philosophies of Life, Properties of Life, Socialization, Translated Work, Values, Women's Issues

We’ve Never Met

On modern-day interactions, translated…

Some people whom I’d never met, and, don’t know if they have the chances of meeting one another in life, but had become, this light scent of nostalgia to me.

For instance, T, one of my friends on Facebook, a man with a warm smile, and deep eyes, the articles he’d posted are very well-written, and he’d lightly disclosed, how three years ago, he was diagnosed with a rare illness, that it’d turned his views of life upside down, and, since, his writings showed this brand new understanding, this new kind of clarity about life.

One day, I’d recalled how it’s been a very long time, since I saw anything from him, and I’d gone of Facebook, to check out his page, then, I’d gotten to know, through someone else’s posting, that he was currently engaged in a tug-of-war with death in the I.C.U.  Since then, I’d gone on his Facebook page to check on him, hoped to get the message, that he’d made a full recovery.  And I’d often prayed to God, to look out for T, he once had such passions for life!

Another friend, C, one day, he’d also vanished, and, he canceled his Facebook account too.  What happened?  Why did he close his account?  In reality, C and I had NO shared friends, and so, I couldn’t find out how he was, even if I wanted to.  C is one of those lowkey people, who used a piece of photography as his display picture, and, the name he used was his initials, I have NO idea what was going on with him in real life.  And still, in the psychological sense, he’s such an interesting person, would use his humorous, and unique way, to reply to all of my postings, and it’d become nostalgic to me.  Having lost a Face friend such as he, I felt very awful.

And, don’t remember how long ago afterwards it was, I’d picked up a book I’d ordered online from a bookstore, as I’d told the cashier my name, after I’d gotten the book, was about to walk out, a man called out to me.  He looked very handsome, with this clean aura about him, but, I was certain, we’d never met.  He said, he was, once my friend, on Facebook.

Once?  I’d inquired.  He said, yes, he’d not logged on Facebook anymore, because someone made an anonymous complain about his account, his account was canceled, and so, he’d stopped using Facebook altogether.  “Actually, it’s a good thing, it’d given me more time, to do other things, it’s just that I regretted saying goodbye to some of the friends I’d shared deep conversations with is all.”  And so, as he’d heard me say my name to the cashier, he was so happy, that he could tell all of this to me to my face.

And, all of a sudden, I’d said his initials which had been erased completely from my mind previously.  And, his smiles became more radiant, “You still remembered me?”

I smiled too, “Of course!  I’m really glad, that I ran into you.”  Thanks to this chance meeting, it’d resolved ALL the questions I have about his disappearing on Facebook.

Back then, we’d started chatting, carried on like we were old friends, recalled some of the interactions we’d shared on Facebook.  Then, without leaving ANY ways of getting into contact with one another, we’d parted ways again.  I still don’t know his real name, or anything else about him, but that was unimportant.  Being able to meet back up with him, was more than enough for me.

Facebook had gotten those who originally had nothing in common together, like how a cloud, bumped into another cloud, or how a duckweed, swam into another duckweed.  In the world online, we’re close, and we’re far apart, maybe we would get forgotten by the world, and, we may become one another’s questioning thoughts.  Turns out, that in our not being aware of it, some of the interactions already had feelings infiltrated into them, and when we don’t see one another, we’d start to care and concern, and also, miss, each other.

This, is how friendships continued AFTER you’d logged off, and that still just shows, how even though you are making a ton of friends online, you should still WORK on the interpersonal relationships you have offline, because you don’t want to have a ZILLION friends on your social networking sites, but, ZERO friends in reality, do you?  I wouldn’t think so.

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Filed under Cause & Effect, Connections, Facebook, Friendships, Interpersonal Relations, Life, Observations, Online Relationships, Perspectives, Properties of Life, Socialization, Translated Work, Trends

What is He Reading?

Translated…

This, is a true story.

At around 8:57 one night, I’d rode my bicycle across a narrow pass of the underpass ways, and, on top of the underpass, there was a train track, and there would be trains, passing by, making the noises so very loud.  As the lights turned green, I’d started, paddling hard (this was the hardest part about riding a bicycle), and, I saw, that on the right side of the underpass, in front of a small machine room on my side, there was, an elderly man, sitting on top of a round stool, with his head completely bald, a dark complexion, sitting there, underneath the lights, reading, and, he’d had that smile of a fool on him, and, as the night took over, all I could make out, were a couple of yellowed teeth.  Right at the second where I was about to get closer, and get farther from him, I saw, that it was, a red, and somewhat thick book, and, there was, a tricycle with a ton of junk and recycle materials (might be all that he owned).

Yes, that elderly WAS reading, no doubt.  I saw it, with my own eyes.

I still recalled that the few times from before when I saw him, he was either sitting alone on that round stool, cussing, or had lain her quilt and pillow down, and was ready to turn in, or taking a piss, underneath the trees by the railroad tracks.  And now, he was, reading, and laughing too.

The first thought that came to my mind was: wow, he must be someone who can truly enjoy the love of reading.  He was, out on the streets, without a home, and yet, he was laughing hard, because of a book.  But, my thought took a sharp turn: what, was he reading?  Finances?  Book of encouragement?  Parenting?  Dieting?  Or “Journey to the West”?  But I believe, that the most possible answer could be Andersen’s “Little Girl with the Matchsticks”, even IF it’s such a thin and a child’s story.  What is more comforting in knowing, that there is someone else who is worse off than you?  Other than that book, I couldn’t imagine what ELSE could make him laugh so hard, under his circumstances, because every single book would be richer than the old man, and, reading every page would only remind him of, “oh, you have nothing now!”

This, is why, although I’m an adult, and I still love reading Hans Christian Andersen.  Because his stories, can manage, to console an elderly person, with absolutely NOTHING, and can make him laugh like that.

Because we all believe, that this, is real.

As to what, exactly was the elderly reading?  Nobody would know, but this, is just from the observation that someone had made, and this also shows the bad side of humanity, we wanted to read those stories that have bad endings, so we could give ourselves a BOOST, and that, is just WRONG, but hey, that’s human nature.

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Filed under Awareness, Being Exposed, Cause & Effect, Interactions Shared with the World, Lessons, Life, Nonconformity, Observations, Perspectives, Philosophies of Life, Properties of Life, Translated Work, Values

Don’t Be Afraid of Making New Friends as One Ages

On making friends, connecting with each other, translated…

Sometimes, I’d wondered, if as we grow older, it’d become, more difficult, to treat others with that honesty and heart?  As I’d gone out, and, there were members of the younger generations conducting surveys, I’d waved my hands toward them no, fearing, that my personal information might be leaked out; when I got a phone call from someone I don’t know, I’d said, “You got the wrong number!”, and, when someone asked me how to get to a certain road, even IF that road is right up front, I’d started questioning, if the person who was asking for directions has an alternative motive.  My children also warned me, to be careful for those who are strangers, and who seemed false………as I grew older, my defenses are slowly, building up, it’d become this impenetrable wall now, and, my feet didn’t dare, step outside of this wall, and, on meeting someone new, I’d become expectant, and fearing getting hurt at the same time.

I’d once taken a stroll, saw a ton of elderly grandparents taking their grandchildren out for walk, and, very shortly after the children walked a bit, their chubby little legs refused to move forward again.  But, if there were kids their age, then, they’d run towards them, and started carrying on in conversation, using their limited vocabulary, then, they’d hold hands, and keep moving onward.  And, if there’s a fork in the road, and they must separate from one another, some would even throw a temper tantrum, and, disregarded how they were basically strangers, just ten minutes ago.  Children, children, although they’re quite young, they’d poured their hearts AND souls into socializing with one another.

The friendships and connection of the migrant workers are just as honest and down-to-earth too, they so far from home, worked hard away, and, when they’d bumped into each other on the streets, they’d stop and chat—don’t say you didn’t notice, how the caretakers of elderly at the parks, would gather together, to chit chat.

And, the hired help of my household, loved trash time.  Once, she’d hauled the trash out, and, when she’d come home, she’d had an extra jar of hot sauce plus an apple.  Just so happens, that that, was during the time when food safety was a huge issue, I’d asked her, if she knew what sort of oils were used in making the hot sauce?  She’d frowned, not knowing what I’m inquiring.  I’d asked her, jokingly, “You DARE eat an apple from a stranger?  Aren’t you afraid that it might be poisoned?”, she’d smiled and replied, “Boss’s wife, I’m not Snow White.”, meaning that I’d worried too much.  The newly made friends gave one another their homemade items with the tastes from home, and, in those items, the love from the hearts was found.

As my term in the community college was about to come to an end, my three classmates and I with whom I’d gotten along quite well with went out to dine, and, there’s that nostalgia of “not talking more sooner”.  At first, we were simply acquaintances, we didn’t dare share too much with each other, fearing that one another might find something about us that we didn’t want them to know, but after a few small gatherings, we’d gotten to know one another better, and now, we were inseparable.  But, it’s time, that we all part ways now, and, we’d feel unwilling to let each other go.

In order to keep this affinity intact, we’d decided, to meet up regularly afterwards, so we can continue this belated friendship.  As we’d gotten older, we will have less and less friends, not only should we NOT fear making new friends, we must cherish every single time we meet.

This, is from the interactions of the world, and, it is, not safe, for people to just connect with someone whom one just meet, but hey, we all started as strangers to one another, didn’t we?  And, if we don’t get past that stranger phase of our interactions, we will NEVER advance the relationship into friends.

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Filed under Connections, Expectations, Friendships, Interactions Shared with the World, Lessons, Life, Perspectives, Philosophies of Life, Properties of Life, Story-Telling, Translated Work

The Counter Clerk as the First Line, on Customer Service Skills

Ins and out of the workplace, translated…

My son came home after finishing with the sales from the bank where he’d worked, he’d smiled at me and told, “All who came to my counter today seemed to be in a great mood, they’d said thank you to me in a light voice after I’d helped them take care of their businesses!”

This reminded me, of how once, I’d taken my mother to the bank, the counter clerk had a straight face, with her arms extended forward, with my mother’s national identification card, looking down, then up at her, down, then up at her again, to check, that it was her in the picture.  My mother was getting somewhat agitated from getting stared at by the clerk, she’d made a joke in Taiwanese, “what?  I was once young too!”, the clerk thought it was too hilarious, and, the corners of her lips started lifting, and, this awkwardness in the air, all of a sudden, disappeared.

There was a post office nearby my house, and because I’d needed to take care of businesses, I’d gone in and out of it several times a month; there was a temporary clerk, “Ms. Tang”, I’d interacted with her for thirty years, and, not once did I see her lose her temper, and, she’d smiled at her customer, and said those kind words to the clients, she hadn’t changed to this date.

Every time I’d walked into the post office, seeing her there, it’s like I’m back at home, I feel very leisurely and relaxed.  She would always skillfully and kindly, helped her clients deal with what they needed assistance with, it was, as if, she were interacting with members of her families.

I’d often seen how she’d patiently giving the customers who didn’t know how to write the addresses out on the packages they’re sending.  A few days ago, because the rain made my envelope wet, and I didn’t have the extra money to get one more, she’d handed me one, told me, “Just use this one!”, but this envelope, would be out of her own pocket.

Normally, when people get into this sort of a situation, they’d usually become embarrassed.  At which time, if the personnel can be kind and gentle toward the inquiries from outside the counters, I’m sure, that it would make a good impression on the customers.  After all, the hardworking personnel of the front line, carried the image of the entire company!

That just shows, how important it is, if you work in the service industries, or any industries, really, to keep that smile on your faces, to make yourselves personable, so your clients and customers won’t feel any uneasiness when they come to you.

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Filed under A Cycle of Kindness, Interactions Shared with the World, Interpersonal Relations, Life, Observations, Professional Opinions, Properties of Life, Story-Telling, Translated Work, Work Ethics