The customers aren’t, ALWAYS right, because, we all had, encountered, MORE than, our shares of, unreasonable, customers, right??? Am I right, (everybody, high-five me!!!), off of the Front Page Sections, translated…
In a local grocery store in Minnesota, recently, there was a man in his sixties, who’d wanted to buy the Campbell imported cheeses. He was at home, staying out of the outbreaks for too long, and, it was a rare occasion that he’d made it out for a shopping trip, he’d gone around the grocery store, didn’t find it, had the store clerks look for it, which the store clerks didn’t find; and he’d, demanded that the clerk go to the warehouse to see if there are any, and, the store clerk checked for the stock on the computer in the storage, none. Then, the customer raged out of control, started making a huge scene. This was, the frequent encounters of the employees of the service industries in the past two years in the U.S., the consumers had become, more and more, difficult to handle by the days.
The store clerk, Loona told of the experience, that the atmosphere at the grocery shop was anger, confusion, and fear. She’d believed, that as everybody watched the man go off, people must be thinking, that the outrage the man was acting out on, probably, had, NOTHING to do with the imported cheese.
What’s before us, is, a weird era, with the outbreaks continuing on. As people are in the shops, on the airplanes, and talking with the customers’ service reps, there were the outbursts of angers from the consumers: “I want to speak with your manager”.
And, these maliciousness made the owners of the business rethink the prime principle of “the customers are always right!” in the service industries. If those working in the service industries have to play the role of calming therapists to the customers, then, their superiors, managers, became the bodyguards who must, keep the safety and wellbeing of their, workers. And, every single time, as these “bodyguards” showed up, they should not tell the workers, “you’re fired”, instead, to the customers, “you are on the blacklist, don’t come here again!”
what the modern day consumers got, spoiled into
But yeah, that’s never going to happen, because, we all want our businesses to be flourishing, don’t we? And so, even IF the consumers are acting up and out, for unjustified reasons, we can’t do anything about it, we can only, blame those cashers, store clerks, for not calming their customers down, after all, this is an industry where, we are, solely, reliant on our customers happiness, their satisfactions at our shops, to make a living, as for the rights, the wellbeing of those workers hired by our companies, yeah, let them deal with it on their own.
And so, this, is still, how messed up, the values are, and it’s all because, of how the businesses are, spoiling the consumers, rotten, telling them, that they’re, ALWAYS, right, when they’re, not!