Going that extra mile in customer service skills, and this occurs only in the, distant locations, where not that many people comes by to visit, rarely in the bigger cities, because we all get caught up in our own lives in the big cities that we are living in, translated…
This is, the last gas station, before we drive up Taiping Mountain on Taiwan Seventh. The tourists would normally, fill up their gas tanks here, go to the restrooms, or maybe, bring along, a hot cup of, coffee. The elevations are going up, the roads, winding more and more, and the temperatures are surely to, drop, sharply.
In that small shop, that is a part of the gas station, the tea stewed eggs called out to me. “We have tasty eggs made with the teas, you can bring a couple up the mountains, it tastes wonderful even when it’s cold!” We were, persuaded, “if you liked these, as you pass by here when you come back down from the mountain, you can, bring a few more eggs home, it’s good for a few days.”, the worker’s smile like the sun shining, swept away the small displease of how it was, raining, we’d loved, how the store clerk was, confident about what he was, selling.
Another wok was steaming in the store, the clerk lifted up the lid for us to see. “We are the only one who sell this item here of all the chain in Taiwan, it’s the specialty food item from Hualien, very delicious, we had many frequent customers.” Seeing how his eyes lit up as he’d told us about the food, with that genuine feel of an old friend, we were, once more, convinced.
With the two eggs, two specialty food item, two hot cups of coffee, we’d, headed toward Taiping Mountain. At this time, other than the aromas of the foods, there’s, that kindness, that wonderful feel of the care and concern from the clerk. With his mentioning to us what we need to watch out for, his blessings, we’d found a perfect beginning to our trip.
And, he’d not, let us down one bit. There days later after we came back down the mountains, we went into the shop to buy some more things, thanked his suggestions, and like old friends, letting one another know that we’re, okay. And, even though, the sights were breathtaking, but, every time we’d thought back to this trip that we took, the work ethics, the kindness, of that shop clerk, was the most beautiful scene we’d, encountered on that trip.
And so, this, is on how someone who’s just doing his job, who’d, shown you a little extra care and concern, that’s, made everything better for you, and this also showed how important customer service skills are, you’re NOT just selling the items off the racks, you’re, helping someone with fulfilling her/his needs too. And, if every worker can carry this sort of an attitude, then, everyone can become, employee of the month.